Crossrail Complaints Commissioner

Making a Complaint Key Contacts

If you have a complaint about the Crossrail construction work.

Call the Crossrail Helpdesk on 0345 602 3813 (24 hour helpline) or write to:

Crossrail Helpdesk
25 Canada Square
Canary Wharf
London E14 5LQ

IIf you have a question about any other aspect of Crossrail, the Helpdesk may be able to provide an answer, or you may be able to find the information on Crossrail’s website:

If you want to contact the Crossrail Complaints Commissioner

Call: 0333 700 7300, or write to:

Stephen Jolly
Crossrail Complaints Commissioner
Third Floor
83 Victoria Street
London SW1H 0HW
Fax:  0333 700 7301