Crossrail Complaints Commissioner

How the Commissioner and his office can help you

If you wish to complain about an aspect of Crossrail construction work but do not know how to go about it, the Commissioner’s office can put you in touch with the right person.  Some key telephone numbers and addresses are shown below.  The Crossrail project team also display their Helpdesk details prominently on site hoardings and in publicity material.

If you are still dissatisfied with the response to a complaint, the Commissioner may be able to mediate on your behalf.